Shipping policy

📦 Shipping Times & Rates

All orders are processed and dispatched within 24–48 business hours from the time of purchase (excluding weekends and public holidays).

Below are the estimated delivery times and shipping rates by region:

Region Rate Estimated Delivery
USA $2.99 USD 5–8 business days
Canada $2.99 CAD 5–8 business days
United Kingdom £2.99 GBP 4–7 business days
Australia $3.99 AUD City: 6–10 days
Rural: 10–20 days
New Zealand $4.67 NZD 6–10 business days
Rest of World ~$3 USD (equivalent) 6–10 business days

Note: Shipping timeframes are estimates only and may vary due to customs clearance, weather delays, or high-demand periods.

🚚 Free Shipping Thresholds

We offer free standard shipping on orders over the following thresholds:

  • USA: $65 USD

  • Canada: $89 CAD

  • United Kingdom: £50 GBP

  • European Union: €59 EUR

  • Other Countries: Equivalent to $65 USD

These are subject to change at any point without notice

🕒 Order Handling & Processing

  • All orders are shipped from our warehouse within 24–48 business hours of order confirmation.

  • Orders placed on weekends or holidays are processed the next business day.

  • Tracking information will be emailed to you as soon as your order ships.

🌍 Customs, Duties & Import Taxes

We proudly ship using Delivered Duty Paid (DDP). This means:

  • All import duties, VAT, and customs fees are included in your checkout price.

  • You will not be charged any additional fees upon delivery.

If for any reason a customs charge is incorrectly applied by the carrier, please contact us at hello@FurTherapyCo.com, and we will resolve the issue for you.

🛑 Delivery Delays or Issues

We are not liable for:

  • Delays caused by the courier or customs

  • Incorrect or incomplete shipping addresses entered by the customer

  • Packages marked as delivered but not received

  • Lost, unclaimed, or returned-to-sender packages

That said, we’re here to help! For any concerns, contact us at hello@FurTherapyCo.com, and we’ll assist in tracking or resolving your issue.

🔁 Returns & Refunds

We proudly offer a 60-Day Money-Back Guarantee.

You may return your item if:

  • It is damaged or malfunctioning on arrival (we cover return shipping)

  • You are unsatisfied and want to use our 60-day guarantee (no return fee)

Return Conditions:

  • Item must be in original condition and packaging

  • You must email us at hello@FurTherapyCo.com within the 60-day window

Return Costs:

  • Restocking Fee: None

  • Damaged Product Return: No charge

  • 60-Day Guarantee Return: No charge

📍 Return Shipping Address

(Return address here, if applicable. If not publicly listed, add: “Return address will be provided upon contacting our support team.”)

📦 Tracking Your Order

You will receive a shipping confirmation email with a tracking number as soon as your package leaves our warehouse. Please allow 24–48 hours for tracking to activate.

If you did not receive a tracking email, check your spam folder or contact us.

✉️ Shipping Enquiries

For any shipping-related questions, please contact us:

⚖️ Legal & Liability Disclaimer

All shipping timeframes are estimates and not guaranteed. FurTherapyCo is not responsible for any consequential loss due to shipping delays or customs issues. By placing an order, you agree to the terms outlined in this Shipping Policy and our Terms of Service.